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RamCT FAQ's

General

  • I have a question. Who can I contact? [ I am a Faculty/Instructor | Student ]
  • What's new in RamCT?
  • What version of WebCT is CSU using now?
    • Colorado State University's RamCT application is WebCT Campus Edition 8.02
  • Guidelines for responsible computing (chat, email, etc)
  • RamCT – Icon for “New Items” - Inconsistent, So Removed from Course List 9/5/08
    In RamCT, the individual tool icons representing “New Items” on the Course List proved to display inconsistently - showing when there were NO new items, or NOT showing when there were new items.
    • To avoid incorrect information, the icon has been turned off from the Course List page of RamCT.
    • However, within individual RamCT sections, the new item icon (green asterisk) will still display for specific tools (email, discussions, assignments, etc.).
  • MSOffice behaviors in IE on Windows Systems
    • RamCT now supports MS Office 2007 files! However…
    • When using Internet Explorer on a Windows computer with Office 2007, be aware of the blank IE windows, flashing icon in the task bar, and unusual file names.  Read more…
    • Please remember that not all students have Office 2007 yet, so providing documents in PDF (or Office 2003) may make opening documents easier for many students.
  • JAVA – To ensure best performance of RamCT make sure your computer has the recommended version of Java (and only 1 version!).
  • Timeout extended to 2 hours – For your security and privacy RamCT sessions will timeout after two hours of inactivity. This extension from 1 hour to 2 is thanks to feedback from instructors and the RamCT Coordinators.
  • iPod/PDA's - RamCT does not support the iPhone Bb application because it uses Blackboard version Vista/CE 6 or 8. Trying to connect to RamCT via the Bb iPhone app will return the error: “The specified Blackboard server url is a Vista/CE system. These are unsupported.” The version that supports the iPhone app is in CSU’s distant future.

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Browser Settings and Issues

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Faculty/Instructor Resources

General

  • AUDITOR vs. VISITOR – What’s the difference and when is it proper to use them? See info for each: RamCT Auditors, Visitor Accounts.
  • New RamCT Users Group Email ListServ – Want to share your ideas or ask your colleagues about a RamCT topic? Join in! Select the “RamCT-Usersgroup” from the sign-up list.
  • PREFIX update – The “Dr.” prefix for instructors now comes from the HR system, and all other prefixes (Mr/Ms/Mrs) are being discontinued this fall. More info…
  • What support and training resources are available for faculty and instructors?
    • visit CTSS for training schedule, or
      refer to the on-line training guides that include:
    • Fundamentals
    • Communication Tools
    • Assessments
    • Learning Modules
    • and much, much more.
  • How do I see the student view of my RamCT course?
    • Just click on the "Student View" tab.
  • Why does the Blackboard logo appear in RamCT?
    • WebCT was Purchased by Blackboard (Bb) in 2006. Even though you may see the BlackBoard logo when using the system, RamCT is the upgraded version of WebCT.
  • How do I know which tools and files my students are using most (least)?
    • Your RamCT Coordinator can help you obtain statistical information related to your course.
  • I can only see a partial listing of students in my course. Where are the rest?
    • By default, RamCT will display the first 10 students in the gradebook view. You can change this by selecting the drop-down menu of Grade Book Options on the gradebook page.
  • How/when do students appear in my course?
    • In RamCT, students are automatically added and removed as they enroll and unenroll in your course. This information is real-time and received from the Banner system.

Gradebook

  • Why can't I see the gradebook?
    • The gradebook is only available from the Teach tab, and you must have instructor level access to have the teach tab available to you.
  • Can I submit grades automatically to Banner?
    • The integration of RamCT to Banner is a work in progress. More information regarding this will be provided soon.

Course Management

  • Select multiple files at once for upload – When uploading files, users may select up to 11 files simultaneously. Note: this function works best if the user’s computer has only one version of Java installed, and is the version recommended on our RamCT Java web page.
  • How do I request a RamCT course section each semester?
    • Course shells will be automatically created for you by the Banner system each semester. In the near future, you will be able to request a development course online.
  • Do I need to backup my class? How do I do that?
    • It's good practice to create a backup of your course before making any major modifications. The backup option is available in the Manage Course options.
  • Recommendations for efficient course and file management.
  • How can I reuse my exiting course content?
    • When a new course section is created, you have the option to import data from another course which you have designer access in.
  • How do I add more course tools to my migrated course?
      • Additional course tools can be added/removed by selecting the Tools option on the Manage Course page. More information about the available tools is in the training material

Course Tools

  • The training material contains in-depth and step-by-step details regarding all of the available course tools.
  • International languages now available including: German, English-UK, English-US (default), Spanish, Finnish, French, Japanese. Instructors can set their individual sections to one of these languages; students can select a language from My Settings for their own My RamCT system. Read more about how to use the RamCT Language tool.

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Student Resources

General

  • Please see your instructor for questions related to course content, grades and assignments.

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Please Check This Site Frequently!

RamCT is a work in progress; more content (especially tips & tricks) will be added regularly.